FREQUENTLY ASKED QUESTIONS
In need of some help? We hope this FAQ list below will provide the answer you are looking for. Please also feel free to contact us with your questions.
- How do I book a game?
Please book your game online at TheEscapeGameDallas.com/Booking.
If you have any questions about booking, please give us a call at (214) 692-2180.
- Will I be playing with other participants?
Unless you book the entire room, you may be paired with other players.
- How do I book an entire room?
To book an entire room, you will need to purchase the maximum capacity for that specific game room. Our rooms have the following capacity:
The Heist - 8
Gold Rush - 8
Prison Break - 8
- Do I need to book in advance?
Yes, we strongly recommend booking a reservation at TheEscapeGameDallas.com/Booking
- Am I really going to be “locked” in a room?
Yes and no. You will be in a room with a locked door, but every door is equipped with an exit button. Should you feel the need to leave the room, you are welcome to do so at any time.
- How early should I arrive for my game?
Please arrive at least 15 minutes prior to your game start time. Games will begin exactly at their start times and being late might cause you to have less than sixty minutes to play.
- How much do your games cost?
Games are $31.99 per person plus tax.
- How do I pay?
All games are paid online at the time of booking.
- Do you offer refunds?
All of our games are non-refundable. However, we can reschedule your game if you contact us at least 24 hours prior to your game start time.
- Do you have parking?
Parking is available in Grapevine Mills' parking lots.
- Is there an age limit?
We recommend our games for ages 12 and up. We do allow younger players, but some of the game content may be too difficult for them. Players that are 14 and under must be accompanied by a paying adult. Participants 15-18 must have an adult sign their waiver before the game.
- Can you accommodate large parties or corporate events?
We love hosting large group events! Please send your inquiry to [email protected]
- How long is each game?
Each game is designed for one hour of intense fun! Plan to spend 15 minutes prior to each game preparing and briefing, and 15 minutes after each game to debrief and take photos.
- Are your games wheelchair accessible?
Please give us a call at (214) 692-2180 and we will help you select the best game room for your team.
- Can we bring food or drink into the games?
We ask that no food or drink is taken into the game rooms. Alcohol is strictly prohibited on our premises.
- What is The Escape Game Dallas?
The Escape Game Dallas is a fun, new, immersive entertainment concept. It is a real-life escape game designed for small groups of 2-8 people. Your goal is simple: work together as a team, testing your wits and skills, to escape from a locked room. While the goal is simple, the game is challenging. Getting through the locked door will require finding clues, solving puzzles, and working together. Book today and see if you can keep cool under pressure and escape from the locked room in under 60 minutes.
- How can I work at The Escape Game?
Please visit TheEscapeGameDallas.com/Jobs to view all available positions.